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The ARCUS® Supplier Performance Management (SPM) module is part of the ARCUS® Supply family.
The module allows users to track and evaluate suppliers’ performance against the SLAs and KPIs which matter most to a company. This helps to identify risk and non-compliance while maximising supplier value.
ARCUS® SPM removes the administrative burden of the scoring process so that buyers and other key stakeholders can evaluate the performance of their suppliers based upon company KPIs and SLAs, such as Health and Safety, Performance, Attitude, Professionalism and Quality.
The scores given improve the visibility over the performance of each supplier, provide evidence in supplier negotiations, and enable more informed sourcing decisions.
ARCUS® Supply video
“ARCUS® SPM allows us to comprehensively manage and evaluate supplier performance across our departments, based on the KPIs and SLAs which matter to us the most, meaning we can consistently evaluate suppliers and track any changes in their performance."
Dan Urwin, Head of Procurement – Performance / Corp Services / Utilities / IT, WhitbreadChoose your industry and your job role and we'll tell you how we are right for you and your business.
Whitbread PLC is the UK’s largest hospitality company, owning Premier Inn as well as Beefeater, Brewers Fayre, Table Table and Bar+Block.
It is essential for Whitbread’s procurement team to be able to efficiently collect data and evaluate supplier performance in a robust, yet streamlined manner.
Whitbread uses ARCUS® Supplier Performance Management (SPM) to provide a clear overview of supplier performance against their preferred SLAs and KPIs.